CASE STUDY
Defining and designing a 360-degree view of a child solution has seen this territory-based government department realise benefits for their business, the agencies they work with and most importantly the children they protect.
This Territory Government Department was established to bring together many key services relating to maintaining safe and prosperous families and communities, including child protection and youth detention services. The Department had commenced a Technology Transformation Program to support its mission, necessitating access to a broad range of data to support its operations. This data was expected to come from the Department's own new internal systems, but also from other government agencies such as Police and Health, and federal agencies such as DHS. What they needed was a 360-degree view of the interactions that any child had with government services within the juristiction.
___Our approach
This Government Department engaged us to help first define, and later design, a 360-degree view of child solution, in terms of the data it contains (data architecture), the information it provides (information architecture), and the solution platform requirements (platform architecture).This comprehensive 360-degree view would enable authorised case workers to access information about any child living or accessing government services within the jurisdiction.
We undertook interviews and workshops to elicit the requirements, and then employed a multi-factorial analysis to develop three separate architectures – data, information and platform.
In designing and articulating the 360-degree view of Child solution, our team employed a number of our own data and architecture frameworks, as well as numerous industry frameworks including DAMA DMBOK for data management, and TOGAF for enterprise architecture.
We successfully defined the concept of the 360-degree view of child solution, and the associated data, information and platform architecture in a series of related artefacts. We also developed a prioritised roadmap for implementing the 360-degree view of child solution in a progressive and incremental manner.
A key part of the value we delivered was through effective engagement, including presentations to executive groups within the department, to explain the nature of the 360-degree solution and how it could be built. This paved the way for funding the next phase of work which included the implementation of a master data management solution to enable data matching between government agencies.